cbjivip Frequently
Asked Questions

cbjivip requires a valid government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID), passport, or driving licence are all accepted. You will also need to submit proof of address (a utility bill or bank statement dated within the last three months) and, in some cases, a selfie holding your ID. KYC is triggered before your first withdrawal and is typically reviewed within 24 hours.

You can reset your cbjivip password by clicking the "Forgot Password" link on the login page and entering your registered email address or phone number. A secure reset link will be sent to your email within a few minutes. If you do not receive it, check your spam folder. For further help, contact our 24/7 live-chat support team from the cbjivip website.

No — cbjivip strictly allows only one account per person. Duplicate accounts are a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the situation before any action is taken.

To permanently close your cbjivip account, contact our live-chat support team or email [email protected] with the subject "Account Closure Request". Any remaining balance will be refunded to your verified payment method before the account is closed. Note that permanent closure cannot be reversed — if you need a temporary break instead, consider using our self-exclusion or time-out tools under Responsible Gaming settings.

To deposit via bKash on cbjivip, log in to your account, go to the Cashier section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits via bKash are credited to your cbjivip account instantly in most cases. The minimum deposit amount is ৳200.

Nagad deposits on cbjivip are processed in real time and funds are almost always credited to your gaming account within a few seconds of the transaction being confirmed on the Nagad side. In rare cases during peak periods, processing can take up to five minutes. If your deposit has not appeared after 15 minutes, contact our support team with your Nagad transaction ID for a manual check.

The minimum withdrawal amount on cbjivip is ৳500. This applies to all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no withdrawal fee charged by cbjivip, though your mobile banking provider may apply their standard transaction charges. Withdrawals require your account to have completed KYC verification before the first payout is processed.

Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 30 minutes to 2 hours once approved by our finance team. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, and other local banks may take 1-3 business days depending on the receiving bank's processing schedule. All withdrawal requests submitted before 10:00 PM BST are reviewed the same day.

cbjivip does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction fees, which are set by those providers and are outside cbjivip's control. We recommend checking your provider's current fee schedule before initiating a transaction.

Yes — Rocket (Dutch-Bangla Bank's mobile banking service) is a fully supported payment method on cbjivip for both deposits and withdrawals. The process is the same as bKash and Nagad: select Rocket in the Cashier, enter your amount, and authorise the transaction via your Rocket wallet. The minimum deposit with Rocket is ৳200 and the minimum withdrawal is ৳500.

cbjivip offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test matches, ODIs, and Bangladesh Tigers international fixtures. Available markets include match winner, top batsman, top bowler, total runs, innings totals, fall of next wicket, player performance props, and live in-play betting during active matches.

Yes — cbjivip supports live in-play betting on BPL matches and all major cricket tournaments. During a live match you can place bets on the next over's run total, the current session result, the next dismissal method, and dozens of other dynamic markets. Odds update in real time based on the match situation. A stable internet connection is recommended for the best live-betting experience.

cbjivip hosts hundreds of slot titles from leading providers including Pragmatic Play, Microgaming, NetEnt, and others. The slots library covers classic 3-reel slots, modern 5-reel video slots, megaways titles, and progressive jackpot games. Popular titles are regularly highlighted on the Slots page, and new releases are added every month. All slots are playable on mobile and desktop browsers without any app download required.

cbjivip uses certified Random Number Generator (RNG) technology across all casino games to ensure that every outcome is completely random and independent of previous results. Our slot and table game titles are supplied by reputable international providers whose software undergoes independent auditing for fairness. cbjivip is committed to fair play and transparent Return-to-Player (RTP) percentages.

Yes — cbjivip is fully optimised for mobile play on both Android and iOS devices. The entire platform, including sports betting, live casino, and slot games, is accessible through your smartphone or tablet browser without needing to download any app. The mobile interface adapts automatically to your screen size and supports touch-friendly controls for a smooth gaming experience.

cbjivip offers a welcome bonus for new players on their first deposit. To claim it, register a new account, navigate to the Promotions page, opt in to the welcome offer before making your deposit, and then complete your first deposit. The bonus is credited to your account automatically once the qualifying deposit is processed. Full terms, minimum deposit amounts, and eligible games are listed on the Promotions page.

Wagering requirements on cbjivip bonuses vary by promotion and are clearly stated in each offer's terms. As a general guideline, bonus funds must be wagered a specified number of times before any winnings derived from them can be withdrawn. Always read the full terms of each promotion carefully before opting in to understand the wagering multiplier, eligible games, time limits, and maximum withdrawal caps that apply.

Yes — all cbjivip bonus offers carry an expiry period, which is specified in the individual promotion terms. Typically, welcome bonuses and free spin rewards must be used within 7 to 30 days of being credited, and wagering requirements must also be completed within that window. Unused bonus funds and any associated winnings are forfeited when the bonus expires, so we recommend reviewing the expiry date before claiming any offer.

cbjivip rewards regular players through an ongoing loyalty programme where play earns points that can be exchanged for bonus credits, free spins, or other rewards. High-volume players may be invited to join the cbjivip VIP tier, which includes enhanced reload bonuses, faster withdrawal processing, a dedicated account manager, and exclusive seasonal promotions. Contact our support team for more details on VIP eligibility.

cbjivip uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds. All transactions go through verified payment gateways with additional fraud-screening layers. Your personal data is handled in accordance with our Privacy Policy and is never sold to third parties.

cbjivip operates as an online gaming platform serving adult players in Bangladesh. We strongly recommend that all players satisfy themselves as to the applicable laws in their own jurisdiction before registering and playing. cbjivip does not make specific legal claims on behalf of players in any territory. What we can confirm is that cbjivip is committed to operating a safe, fair, and transparent platform for all registered users.

You can set daily, weekly, or monthly deposit limits directly from your cbjivip account dashboard under Account Settings > Responsible Gaming. Reductions to your limit take effect immediately, while requests to increase a limit are subject to a cooling-off period to protect against impulsive decisions. We strongly encourage all players to set a limit that reflects a comfortable, affordable entertainment budget before placing their first bet.

If you feel that your gambling is becoming difficult to control, the first step is to activate a time-out or self-exclusion from your cbjivip account immediately — these tools are available 24/7 under Responsible Gaming settings. You can also contact our trained support team via live chat at any time and they will apply restrictions on your behalf and provide referrals to professional support resources. External help is available from organisations such as GamCare and Gambling Therapy.

The minimum age to register and play on cbjivip is 18 years old. This policy is strictly enforced — all players must confirm their age at registration, and identity verification (KYC) is required before any withdrawal is processed. Accounts found to belong to individuals under 18 are immediately suspended and any deposits are returned. cbjivip strongly supports responsible, adult-only gaming.