Responsible Gaming at
cbjivip — Play Smart, Stay Safe
At cbjivip, we believe that gambling should always be fun, controlled, and well within your personal boundaries. Our Responsible Gaming programme gives every player in Bangladesh the tools and knowledge they need to stay in charge of their play — from deposit limits and time-out features to full self-exclusion support.
Six Core Commitments
How cbjivip Protects Its Players
Responsible gaming is not a formality at cbjivip — it is built into the platform from the ground up. Here are the six pillars of our player protection programme.
Strict 18+ Age Policy
No player under the age of 18 is permitted to register or place any bet on cbjivip. Age is verified at registration and again at KYC — accounts suspected of belonging to minors are suspended immediately pending review.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Limits take effect immediately when reduced and are designed to help you keep full control over how much you fund your gaming wallet.
Time-Out & Cool-Off
Need a short break? Activate a 24-hour, 48-hour, or 7-day time-out at any time. During a time-out your account is fully suspended — no logins, no deposits, no bets — giving you the space to reset and reflect.
Self-Exclusion Programme
Players who feel they need a longer break can request self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the chosen period — it is a firm commitment backed by platform-level controls.
Reality & Session Checks
Enable session reminders that notify you of elapsed playing time at intervals you choose. cbjivip can also display a real-time summary of your net session result so you always know exactly where you stand financially.
Trained Support Team
Our 24/7 live-chat support team includes staff trained in responsible gaming conversations. If you express concerns about your gambling habits, you will be connected with a senior advisor who can guide you through all available protection options.
1 Our Commitment to Safe Play
cbjivip is committed to providing a gaming environment in Bangladesh that is not only entertaining and fair, but also safe and sustainable for every player. We recognise that while the vast majority of our players enjoy gambling as a recreational activity without any harmful consequences, a minority of individuals can develop problematic gambling behaviour that negatively affects their financial wellbeing, mental health, and personal relationships.
Our Responsible Gaming programme is our formal response to that reality. It is a comprehensive set of policies, tools, and support mechanisms designed to give every player meaningful control over their gambling activity. We do not simply publish these policies as a compliance exercise — we actively promote them throughout the platform and train our support team to recognise and respond to signs of gambling-related harm.
Gambling at cbjivip should be treated as a form of paid entertainment, not as a source of income or a way to recover financial losses. The house always has a mathematical edge over time, and no betting strategy or system can overcome it in the long run. Every player who registers on cbjivip agrees to approach gambling with this understanding clearly in mind.
Responsible gaming is not a restriction on fun — it is the foundation of fun. By staying in control of your spending, your time, and your emotions, you ensure that cbjivip remains a positive part of your leisure time rather than a source of stress or financial difficulty.
2 Age Restriction & Verification
cbjivip operates a strict 18+ policy. No person under the age of 18 years is permitted to register an account, make a deposit, or place any bet on the Platform. This policy is non-negotiable and is enforced at every stage of the registration and account lifecycle.
At the point of registration, all applicants are required to confirm that they are 18 years of age or older by ticking a mandatory declaration checkbox. This declaration is recorded and timestamped. In addition, cbjivip conducts Know Your Customer (KYC) identity verification on all accounts prior to the first withdrawal and on accounts flagged for review. KYC requires submission of a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — which is checked against the date of birth provided at registration.
Any account found to belong to a player under the age of 18 will be immediately and permanently suspended. All funds held in that account will be returned to the payment method used to make the deposit(s), minus any winnings generated, which are forfeited. The incident will be logged and may be reported to relevant authorities where required by law.
Parents and guardians: If you share a device with a minor, please ensure that your cbjivip account is protected by a strong, unique password and that you log out after every session. Consider using parental control software to block access to online gambling platforms. cbjivip strongly supports the use of such tools.
Recommended parental control tools for households in Bangladesh include built-in operating system parental controls (available on Android, iOS, Windows, and macOS), and browser-level content filtering tools available on most modern browsers. These tools can be configured to block gambling domains at the device or router level.
3 Player Protection Tools
cbjivip provides a comprehensive suite of player protection tools accessible directly from your account dashboard. These tools are designed to be simple to activate, effective in operation, and fully respected by our platform systems — meaning they cannot be overridden by promotional offers or override attempts.
Deposit Limit
Set daily, weekly, or monthly maximum deposit amounts. Reductions take effect immediately; increases require a 24-hour cooling period.
Loss Limit
Cap the maximum net loss you can sustain in a given period. Once the limit is reached, your account is temporarily suspended for that period.
Session Time Limit
Set a maximum session duration. When the timer expires, you will receive a prominent alert and the option to log out or review your session summary.
Reality Check Reminder
Receive on-screen notifications at regular intervals (e.g., every 30, 60, or 90 minutes) showing your net win/loss and total time spent playing.
Time-Out / Cool-Off
Take a short enforced break of 24 hours, 48 hours, 7 days, or 30 days. Your account is fully suspended during this period with no exceptions.
Self-Exclusion
Longer-term account suspension from 1 month to permanent closure. Cannot be reversed during the chosen period. See Section 5 for full details.
To access any of these tools, log in to your cbjivip account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to activate. All changes are confirmed by email to your registered address. If you experience any difficulty accessing these tools, contact our support team via live chat who will apply the restriction on your behalf immediately.
4 Deposit & Spending Limits
One of the most effective tools for maintaining control over your gambling expenditure is a pre-set deposit limit. cbjivip allows players to set limits across three time horizons, applying to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers.
| Limit Type | Period | When Reduction Takes Effect | When Increase Takes Effect |
|---|---|---|---|
| Daily Deposit Limit | Rolling 24-hour window | Immediately | After 24-hour cooling period |
| Weekly Deposit Limit | Rolling 7-day window | Immediately | After 7-day cooling period |
| Monthly Deposit Limit | Rolling 30-day window | Immediately | After 30-day cooling period |
| Session Loss Limit | Per login session | Immediately | After 24-hour cooling period |
The asymmetric cooling periods — where reductions take effect immediately but increases are delayed — are a deliberate design choice. They protect players from impulsive decisions made in the heat of a session. A player who decides in a moment of frustration to raise their deposit cap is given time to reconsider; a player who recognises they are spending too much can act immediately.
cbjivip recommends that all new players set a monthly deposit limit before placing their first bet. Choose an amount that represents a comfortable entertainment budget — an amount you would be entirely comfortable losing — and treat it as a firm boundary rather than a target to hit. Sensible budgeting is the single most effective responsible gaming measure available to any player.
Tip for Bangladesh players: Consider aligning your monthly deposit cap with a specific percentage of your disposable income — many responsible gaming experts recommend no more than 1–5% of monthly take-home pay as a guideline for gambling entertainment budgets. Never deposit money intended for rent, utilities, food, education, or family obligations.
5 Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on cbjivip. It is designed for players who feel that their gambling has become difficult to control and who need a firm, enforced break to regain perspective and address any underlying issues.
When you self-exclude from cbjivip, the following restrictions are applied immediately and cannot be overridden by any promotional activity, bonus offer, or customer service interaction:
- Your account is immediately suspended — you cannot log in or place any bet.
- All pending withdrawal requests are processed and paid out to your verified payment method.
- Any remaining balance after pending withdrawals is held securely in your account until the exclusion period ends (or returned to you immediately upon permanent closure).
- Your contact details are removed from all marketing lists — you will not receive promotional emails, SMS messages, or push notifications during the exclusion period.
- Attempts to create new accounts during the exclusion period will be identified and blocked where technically possible.
The available self-exclusion periods on cbjivip are:
- 1 Month — Recommended for players who have noticed a pattern of overspending in recent weeks and want a structured break.
- 3 Months — Suitable for players who feel gambling is starting to affect their daily life or finances in a meaningful way.
- 6 Months — Appropriate for players who recognise a serious problem and need significant time away from gambling.
- 1 Year — For players who need a long-term enforced absence to address gambling-related harm and seek professional support.
- Permanent Self-Exclusion — For players who wish to close their account permanently and never return to cbjivip. This action is irreversible.
To request self-exclusion, contact our support team via live chat and state clearly that you wish to self-exclude and for what period. The exclusion will be applied within 24 hours of your request, and you will receive a written confirmation to your registered email address. You may also submit a written request by email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]".
Important: Self-exclusion periods cannot be shortened or cancelled once applied. If you attempt to contact cbjivip to reverse a self-exclusion before the period has expired, our team is instructed to decline the request and, where appropriate, to encourage you to continue with the break and seek further support. This policy exists to protect you, not to restrict you arbitrarily.
6 Recognising Problem Gambling
Problem gambling rarely begins with a single dramatic event. It typically develops gradually, often going unnoticed until it has already caused significant financial or emotional harm. Being aware of the warning signs — both in yourself and in people you care about — is a critical first step toward addressing gambling-related harm early.
The following behaviours are commonly associated with problematic gambling patterns. If you recognise several of these in your own experience, we strongly encourage you to use the self-assessment tool in Section 7 and to reach out to our support team or an external helpline.
Spending more money on gambling than you originally planned or can comfortably afford.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Gambling with money set aside for essential expenses such as rent, utilities, food, or school fees.
Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
Lying to family members or friends about how much time or money you spend on gambling.
Borrowing money, selling possessions, or taking loans to fund gambling activity.
Neglecting work, study, family responsibilities, or social relationships because of gambling.
Using gambling as a way to escape stress, depression, loneliness, or other negative emotions.
Thinking about gambling frequently when doing other activities, or planning the next session obsessively.
Feeling that you need to bet larger and larger amounts to experience the same level of excitement.
Repeated unsuccessful attempts to cut down, control, or stop gambling on your own.
Experiencing guilt or remorse after gambling sessions but returning to the activity regardless.
Recognising these signs in yourself takes honesty and courage. Recognising them in a friend or family member requires sensitivity and compassion. If someone close to you displays several of these behaviours, consider having a calm, non-judgmental conversation with them about seeking help. Gambling addiction is a recognised psychological condition — it is not a character flaw or a moral failing.
7 Self-Assessment Checklist
The following checklist is adapted from widely used problem gambling screening tools. Answer each question honestly based on your gambling behaviour over the past 12 months. If you answer "Yes" to three or more questions, we strongly recommend contacting our responsible gaming support team or an external helpline listed in Section 8.
Responsible Gaming Self-Assessment
Have you ever spent more money gambling than you intended to when you started a session?
Have you ever returned to gambling the next day to try to win back money you lost the previous day?
Have you ever borrowed money or sold personal items in order to fund your gambling?
Have you ever felt the need to keep your gambling activity secret from family members or close friends?
Have you ever felt anxious, depressed, or irritable as a direct result of your gambling losses?
Has gambling ever caused you to miss work, neglect family responsibilities, or skip important commitments?
Have you ever used gambling as a way to escape from personal problems, stress, or difficult emotions?
Have you tried to stop or reduce your gambling on your own but found it difficult or impossible to do so?
Have you ever felt that you need to bet larger amounts than before in order to feel the same level of excitement?
Have you ever gambled with money that was intended for rent, food, bills, or other essential household expenses?
If you answered "Yes" to 3 or more questions: This may indicate that gambling is having a negative impact on your life. We encourage you to activate a time-out or self-exclusion from your account dashboard right away, and to reach out to our support team or one of the external organisations listed in Section 8. You are not alone, and help is available.
8 Getting Help & Support
If you believe that gambling is causing harm to you or someone you know, please do not hesitate to seek support. cbjivip is committed to connecting players with the help they need — both through our own internal support channels and through external organisations that specialise in gambling addiction counselling.
Internal cbjivip Support: Our trained responsible gaming advisors are available 24 hours a day, 7 days a week via live chat inside your account dashboard. You can also send a written request to [email protected] with the subject line "Responsible Gaming Help — [Your Username]". All such communications are treated with strict confidentiality and are handled by our senior support staff.
When you reach out, our team can immediately assist you with:
- Activating a time-out, cool-off period, or self-exclusion on your account.
- Setting or lowering deposit, loss, or session time limits.
- Reviewing your recent account activity and spending patterns.
- Providing written confirmation of all restrictions applied to your account.
- Referring you to external counselling and support organisations.
External Support Organisations: While cbjivip serves the Bangladesh market, the following internationally recognised organisations provide free, confidential support for problem gambling and can be accessed online from anywhere in the world:
- Gamblers Anonymous (GA) — A peer-support fellowship programme based on the 12-step model, with online meetings available internationally. Visit gamblersanonymous.org for resources and meeting schedules.
- GamCare — A UK-based charity offering free counselling, advice, and a 24-hour helpline for people affected by problem gambling. Online chat and resources available at gamcare.org.uk.
- Gambling Therapy — A global online support service offering free practical advice, a moderated forum community, and live chat support for problem gamblers and their families. Available at gamblingtherapy.org.
- BeGambleAware — Provides information, support tools, and access to free professional treatment for anyone affected by gambling harm. Resources available at begambleaware.org.
Remember: Asking for help is a sign of strength, not weakness. Millions of people around the world have successfully addressed problem gambling with the right support. The earlier you reach out, the easier the path to recovery. cbjivip will always support you in taking that step — your long-term wellbeing matters more to us than any single bet.
For family members and loved ones: If someone close to you is struggling with gambling addiction, organisations such as Gamblers Anonymous also operate dedicated support groups for friends and family (Gam-Anon). These groups provide a confidential space to share experiences, learn coping strategies, and access guidance on how to support a loved one through recovery without enabling further harm.
At cbjivip, we are proud to be a platform that puts player welfare first. Our Responsible Gaming programme is reviewed and updated regularly to reflect best practices in player protection. If you have suggestions for improving our responsible gaming tools or policies, please share them with our support team — we welcome feedback from the community we serve.
Play Smart at cbjivip
Gambling should always be enjoyable. Set your limits, use our protection tools, and explore our games with confidence. If you ever need a break, our support team is here 24/7.
18+ only. Gambling can be addictive — please play responsibly. cbjivip.net